Door Supervision

By ensuring a secure and welcoming environment, door supervisors enhance the customer experience. Patrons feel safer and are more likely to return to venues with professional door supervision, leading to increased loyalty and repeat business

They conduct bag searches, check guest lists, verify IDs, and monitor the demeanour of patrons to prevent illegal or disruptive behaviour. They are also prepared to handle emergencies and coordinate with police and other emergency services

Door supervisors are trained in conflict resolution techniques to de-escalate situations peacefully. They remain calm, use effective communication, and, if necessary, physically restrain and escort disruptive individuals from the venue

Sometimes referred to as doormen, door supervision staff are much more than the intimidating hardman persona seen in films.

Instead, highly trained door supervision staff provide excellent customer service while also ensuring the safety of the establishment and clientele are safeguarded above all else.

The Licensing Act 2003 states that all security door supervisors need to be screened and vetted in line with BS 7858 Code of Practice to guarantee the conduct of door supervision staff as well as the safety of the people, goods, and services the staff are hired to protect.

Door supervision staff must also work in accordance with BS 7960 and BS 7499, specifically upholding the four objectives set out in the Licensed Premises Regulations 2003. These include:

• The prevention of crime and disorder
• Public safety
• The prevention of public nuisance
• The protection of children from harm

Because of these objectives, door supervision services must prioritise safety and the prevention of crime and disorder or nuisance, so the entertainment and leisure sectors can flourish, and visitors can relax in these spaces and enjoy them.

The main benefits of door supervision services include:

1. Troublemakers won’t be admitted

More often than not, experienced door supervision staff can spot potential troublemakers based on their behaviour and reserve the right to stop admittance.

This can vastly reduce the risk of incidents occurring inside the building, stopping damage, and ensuring your guests have a good time, all night long.

And if anyone behaves badly once inside?

They can be removed safely, limiting the risk of injury, as quick as a flash and things can get back to normal.

2. Staff are professional and provide excellent customer service

Staff that work in door supervision are trained to the highest standards to ensure they provide exceptional customer service and maintain the brand of the company they are hired by.

This means that no matter the vibe you are going for, our professional door supervisors can work with this in mind while also being of assistance to passers-by and guests.

As such, this makes it more likely guests will make it safely home and that the night ends positively – even after a few drinks!

Door supervisors handle various tasks including checking IDs, managing crowds, conducting searches, monitoring behavior, resolving conflicts, and coordinating with law enforcement in emergencies

Door supervisors often work in high-pressure environments with unsociable hours, including nights and weekends. The job can be physically demanding and may involve dealing with challenging behavior from patrons

The presence of door supervisors can reduce antisocial behaviour by up to 40% in nightlife settings. Their visibility and proactive measures help deter potential troublemakers, contributing to a safer environment

To become a door supervisor, one must obtain a Security Industry Authority (SIA) license, which requires completing a training course, passing exams, and undergoing background checks. As of 2021, door supervisors also need a first aid qualification and to undertake counter terrorism training.

Key skills include strong communication, observation, conflict resolution, physical fitness, and the ability to stay calm under pressure. Door supervisors must also be knowledgeable about legal regulations and emergency procedures

From cocktail bars to restaurants, casinos to theatres, a wide variety of locations regularly use door supervision services to keep their guests and staff safe. Designed to provide a professional, high-class first introduction to your venue, door supervision staff from Double Check Security are all highly trained, qualified, and vetted. Giving your customers the best first impression.

Door supervisors play a crucial role in maintaining a safe environment, deterring antisocial behavior, ensuring compliance with licensing laws, and enhancing the overall customer experience. Their presence helps reduce incidents and fosters a secure atmosphere for patrons